Full Refunds: Available up until 15 business days before the scheduled event date.

Within 15 Days: Cancellations made within 15 business days of the event will be credited toward future events. However, no refunds will be issued.

Transfer Fee: Rescheduling course attendance within 3 full business days or less will be subject to a transfer fee of $100.00.

No Show: No refunds or credits will be available for participants who fail to attend both days of the course.

Substitutions: Attendee substitutions for the same course will be accepted at any time prior to commencement of the course.

To submit a refund or transfer request, please contact us at registrations@effectiveagiledev.com or toll free at (888) 294-1865 prior to the deadline.

We may cancel courses for low attendance up to 2 weeks prior to the start date. Should your course be cancelled, you will be offered your choice of a discount on the next appropriate instance of the course or a full refund.

Important: Do not confirm travel to the class until you are certain that the class has been confirmed.

We offer flexible payment options:

• Half Now, Half Later: Pay 50% now and the remainder before class starts
• Full Payment: Pay the complete amount at registration
• Team/Organization Purchase Orders: Available for groups of 3 or more

Select your preferred payment option during registration.

Prior to attending, participants should ideally have:

• Basic Understanding of Agile: Some background in Agile methodologies, either through previous courses (such as Intro to Agile Methods) or through direct experience working in Agile environments.
• Team Experience: Experience working on or managing development teams, though this is not strictly required.
• Open Mind: Willingness to learn new approaches to project management and team collaboration.

Note: Whether you are a Scrum novice or someone looking to sharpen your skills, this program will enhance your understanding of how to implement Scrum successfully.

For our virtual training, you'll need:

• Stable Internet Connection: High-speed internet for video conferencing
• Computer with Webcam: Desktop or laptop with working camera and microphone
• Video Conferencing Software: Zoom or other platform (details provided upon registration)
• Quiet Environment: Space where you can participate actively without major distractions
• Second Monitor (Recommended): Helpful for viewing materials while participating in activities

Detailed technical setup instructions will be sent to you one week before the class.

Yes, full class attendance is required for certification.

The course is designed as an integrated 2-day experience where concepts build upon each other. Both days are necessary to:

• Complete all required learning objectives
• Participate in hands-on Scrum simulations
• Qualify for your Scrum Alliance Certified ScrumMaster (CSM) certification attempt
• Earn the full 14 Professional Development Units (PDUs)

Class times are 9:00 AM to 5:00 PM Pacific Time both days.

The Certified ScrumMaster Class is perfectly suited for those operating within or managing development teams involved in complex project or product development. The class is ideal for:

• Development Team Members who are actively involved in software development and want to adopt agile practices
• Managers and Directors who oversee teams and need to approach their roles with a more agile and Scrum-oriented mindset
• Project Managers (PMs) looking to transition or adapt to more agile frameworks in managing projects
• Testers and Analysts who work directly with product development and need Scrum knowledge to improve their workflows
• C-level Executives responsible for steering the company's agile transformation efforts who want to support their teams with a thorough understanding of Scrum practices

This workshop may not be the best fit if you are:

• Looking for Advanced Scrum Training: If you're already a practicing ScrumMaster with years of experience, you may benefit more from our Advanced Certified ScrumMaster (A-CSM) course or specialized Scrum coaching.
• Seeking Product Owner Specific Training: While this course covers Product Owner basics, those focused on the Product Owner role should consider our Certified Scrum Product Owner (CSPO) workshop instead.
• Not Working in Software/Product Development: While Scrum principles can apply broadly, this course focuses heavily on software and product development contexts. Those in other industries may find the examples less relevant.
• Unable to Commit to Both Days: The certification requires full attendance of both days. If you cannot commit to the complete schedule, this may not be the right time to enroll.
• Looking Only for Certification Without Learning: This is an interactive, hands-on learning experience. If you're only interested in getting the credential without engaging in the learning process, this isn't the course for you.
• Seeking Technical Developer Training: For deep dives into technical practices like Test-Driven Development (TDD), design patterns, or AI-enhanced coding, consider our Effective Scrum Developer or AI Training courses instead.

Not sure if this is right for you? Contact us at info@effectiveagiledev.com or call (425) 738-0586 to discuss which course best fits your needs.

You're welcome! Whether you are a Scrum novice or someone looking to sharpen your skills, this program will enhance your understanding.

The course is designed to accommodate both beginners and those with some experience. We start with fundamentals and build up to more complex implementation strategies. The hands-on simulations and exercises help newcomers quickly understand Scrum concepts through direct experience.

However, having a basic understanding of software development or project management will help you get the most out of the course.

Upon successful completion of the course, you will:

• Receive Access to CSM Exam: You'll get access to the Scrum Alliance Certified ScrumMaster examination (online and open book)
• Exam Support Guarantee: Your instructor, Rod Claar CST, will guarantee to work with you until you pass the test!
• Earn 14 PDUs: Professional Development Units upon completion
• Gain Certification: Upon passing the exam, you'll receive your Scrum Alliance Certified ScrumMaster (CSM) certification
• Access Recorded Sessions: Review materials anytime through our session recordings
• Optional Gold Plan Coaching: Up to 8 hours of personalized coaching within 60 days (if selected)

Yes! All classes have team discounts available.

For organizations with 3 or more employees attending, we offer:

• Special team pricing
• Customized Private Team Sessions
• Flexible scheduling options
• Tailored content to address your organization's specific challenges

Contact us at info@effectiveagiledev.com for team pricing and private session options.

Note: Effective Agile Development reserves the right to limit the number of discounted seats available in any course. No discounts may be combined.

Yes, with our Free Refresher Course benefit!

As an added value to course participants, Effective Agile Development reserves two seats at each public course for individuals who have already successfully completed the same course but would like to take it a second time at no cost.

This allows you to:

• Brush up on your learning
• Attend a session led by a different trainer
• Reinforce concepts before implementing Scrum in your organization

Requirements: The offer is provided on a first-come, first-served basis and must be used for the same course as the original within six months following the original course. Contact us early to reserve your seat.